Orabella's Closet Management System
Create a free account
Standard accounts are free. Sign up with your name, email, and a password. You can also use Google when that button is shown. You do not name your shop during sign-up. Add the shop name later on Account. After sign-up, v...
Help
Search the guides, or ask a question. Answers come from these pages. If we don’t know, we’ll say so.
How much does Plus cost each month?
Who pays for shipping?
How do I list an item?
How do I get paid?
Guides
Plans and the sale fee
Standard is free. You can buy and sell without a monthly fee. Plus is $4.99 per month or $49.99 per year. The platform fee is 3% of the item price on every sale. It is not a different percent. Shipping is not part of the...
What Plus includes
Plus includes the listing helper (a photo can suggest a title, description, category, size, and brand for you to confirm), price ideas, photo cleanup, tax documents, bulk edit, and sales analytics. The listing helper onl...
List an item
To list an item, start with a photo. Most people finish in about a minute. Choose a category, size, color, condition, and price. Pick a package size: Small, Medium, or Large. Drafts save on their own. Nothing is public u...
Package size and who pays
The buyer pays shipping at checkout, before they pay. The seller pays nothing up front when a prepaid label is bought. Small is up to 1 lb. Examples: A shirt, jewelry, or a scarf. Medium is up to 3 lb. Examples: Jeans, s...
Prepaid labels and QR codes
After a sale we buy a prepaid label with the platform shipping account and email it to the seller, with a QR code for no-printer drop-off when the carrier supports it. The label is also on the seller's order page. The bu...
Ship-by deadline
Ship within 5 business days of the sale. We'll remind you before the deadline. If you miss the ship-by date and the buyer has not accepted more time, the order is cancelled and the buyer is refunded. Need more time to sh...
Tracking updates
Tracking updates arrive from the shipping provider. The order moves to Shipped, then Delivered, on its own. The buyer gets an email at each step. You can still type a tracking number yourself if a label was not created.
Checkout
Add the item to your cart, then check out. Enter your name and address. You'll see shipping prices before you pay. When card payments are turned on, you can pay with a card, Apple Pay, or Google Pay. After you buy: the s...
Get paid
To get paid, open Get paid and connect payouts. That uses Stripe, which sends the money to your bank. You do this once. You receive the item price minus the 3% sale fee. If your account is the complimentary owner account...
Returns
After delivery, the buyer can request a return from the order page and say why. The seller approves or declines. If it is approved and labels are connected, we make a return label the same way as the outbound label. Refu...
Reviews
You can leave a review only after the order is delivered. Open the order and rate the seller. Reviews are about your own order.
Messages
Open the order and write a message. Only the buyer and the seller on that order can read it. Messages are rate limited. Don't send ads or repeat the same note.
Safety, reports, and email checks
Report a listing or a shop from its page. The owner reviews the report queue. Items that are not allowed include counterfeit goods, weapons, drugs, tobacco, alcohol, gift cards, and recalled products. The Seller Rules li...
Tax documents
Plus can download a yearly summary of sales, cost, profit, platform fees, mileage, and expenses as a CSV or a short PDF. This is not tax advice and not an official IRS form. Stripe issues 1099-Ks when they apply. Log mil...
Shop, search, and favorites
Shop from the homepage or the Shop page. Search and filter by category, size, brand, color, price, and condition. Sort by newest or price. Sign in to favorite an item. Favorites are only yours. Each item page has photos,...
Your orders
Open Orders to see what you bought and what you sold. Each order shows the status, shipping, and what happens next. I can only read the orders on the account that is signed in.
Seller dashboard
The seller dashboard is under Sell. It shows your listings, orders to ship, and a link to get paid. List a new item from Sell. Unlist an item any time. It leaves the shop but stays in your drafts.
Closet tools and inventory
The closet tools are the inventory, sales, insights, and tax pages you already use. They keep working the same way. If an item is already in inventory, open it and tap List on the shop. It stays private until you do that...
Example stories on the homepage
Example stories on the homepage are examples, not real sellers, not real reviews, and not real statistics. Look for the word Example. Do not treat them as proof of sales or of other people's opinions.
Talk to a person
Ask for help is on every page. You can also open Help. If you want a person, use Talk to a person. Your request has been sent to our team. It may take up to 24 hours to get a response. The request includes your note, the...
Policies
Read the Terms of Service, Privacy Policy, Seller Rules, and Refund and Returns policy from the footer. They are drafts for the owner to review. They are not legal advice and not final until marked final. The privacy pol...
Lost or damaged packages
If a package is lost or arrives damaged, open the order and choose Report a shipping problem. The owner reviews lost and damaged claims in the dashboard. This is separate from a return you request from the seller.
Password and account
Change your password on Account. If you forgot it, use Forgot password on the sign-in page. We never share your password, and help cannot look up anyone's password.